Responsible Gaming at rbje
Gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. rbje is fully committed to providing a safe, fair, and transparent gaming environment for all players in Bangladesh. We provide practical tools to help you stay in control at all times.
Gaming That Stays Fun
At rbje, we believe every player deserves to enjoy our platform on their own terms — with full awareness of the risks involved and the confidence that support is always within reach.
Important Notice: Gambling is not a way to make money or solve financial problems. Every game on rbje involves real risk. Only gamble with money you can genuinely afford to lose. If gambling has stopped being fun, please stop and contact our support team immediately at [email protected].
The rbje platform is built with player wellbeing at its core. We have integrated a comprehensive set of responsible gaming tools directly into every player account — accessible at any time, without the need to contact support first. These tools are not an afterthought; they are a fundamental part of how rbje operates.
We recognise that problem gambling can affect anyone, regardless of income, background, or experience. The Bangladesh market has a young and rapidly growing online gaming audience, and rbje takes its responsibility to that audience seriously. Our team monitors account activity for signs of distress and will proactively reach out to players who may be exhibiting patterns consistent with problem gambling behaviour.
All responsible gaming features described on this page are available free of charge to every registered rbje account holder. There is no penalty, delay, or obstacle to using them. If you request a self-exclusion, a deposit limit reduction, or a cooling-off period, that request will be processed immediately.
Play Responsibly — Five Core Principles:
- Set a strict budget before you start and never exceed it under any circumstances.
- Treat gambling as entertainment — not as a source of income or financial relief.
- Never chase losses. Accept each session outcome and step away when your budget is spent.
- Balance gambling time with other activities, family responsibilities, and social commitments.
- Be honest with yourself. If gambling feels out of control, use our tools or contact support immediately.
- Never gamble when you are under the influence of alcohol, medication, or extreme emotional stress.
- Keep gambling away from minors. Never allow anyone under 21 to access your rbje account.
- Use the deposit limit tools to set weekly or monthly caps on your spending before you need them.
Your Player Protection Toolkit
Every rbje account comes with a built-in set of responsible gaming controls. Access them directly from your account settings at any time — no approval required, no waiting period for restrictions.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your rbje account. Once a limit is set, it takes effect immediately and cannot be increased for a mandatory 24-hour cooling-off period. Decreases to existing limits take effect instantly with no delay. You can set limits in Bangladeshi Taka (৳) at whatever level feels comfortable for your budget.
Session Time Limits
Set a maximum session duration after which you will automatically be logged out of your rbje account. You can configure session limits of 30 minutes, 1 hour, 2 hours, or a custom duration. A visual on-screen timer reminds you of elapsed session time during active play so you remain aware of how long you have been gambling.
Cooling-Off Period
Take a short break from gambling without closing your account. Choose a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period, you cannot log in to the platform, place bets, or make deposits. Your account balance is preserved and you can withdraw funds by contacting our support team during the period if needed.
Self-Exclusion
If you feel you need a longer break from gambling, you can self-exclude your rbje account for a period of 3 months, 6 months, 1 year, or permanently. Self-exclusion is activated immediately upon request. During the exclusion period, your account is fully suspended — you will not be able to log in, deposit, or place any bets. All marketing communications are stopped during exclusion.
Loss Limits
In addition to deposit limits, rbje allows you to set a maximum loss threshold per day, week, or month. Once your net losses within the period reach the set limit, your account will be automatically restricted from placing further bets until the next period begins. Loss limits are one of the most effective tools for preventing sessions from escalating beyond your comfort zone.
Reality Checks
Enable on-screen reality check reminders that appear at intervals you select — every 30, 60, or 90 minutes. Each reminder shows a summary of your current session: time spent, total amount wagered, and net win or loss position. Reality checks are designed to interrupt flow state and give you a clear, objective view of your gambling session before you decide whether to continue.
How to Access Your Tools: Log in to your rbje account and navigate to Account Settings > Responsible Gaming. All six tools listed above are available from that single panel. Changes to restrictions take effect immediately. If you have difficulty accessing your account settings, contact [email protected] and our team will apply any restriction on your behalf within minutes.
Recognising Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from the inside. Being aware of the warning signs — in yourself or in someone close to you — is the first step toward seeking help. The signs below do not automatically mean a gambling problem exists, but if several apply to you regularly, we encourage you to take a break and speak with someone.
rbje's support team is trained to handle these conversations with complete discretion and without judgment. You will not be penalised for reaching out. Asking for help is a sign of strength, and our team will work with you to find the right level of support.
Quick Self-Assessment
Answer these questions honestly. If you find yourself saying "yes" to three or more, we strongly recommend using our self-exclusion tool or speaking with our support team.
Have you ever spent more money gambling than you originally planned to in a single session?
Have you ever borrowed money — from a friend, family member, or financial institution — to fund a gambling session?
Do you find yourself thinking about gambling frequently when you are not playing, or planning your next session in advance?
Have you tried to cut back on gambling or stop entirely, but found it difficult or impossible to follow through?
Has gambling ever caused significant tension, argument, or concern within your household or personal relationships?
Have you ever felt the need to hide your gambling activity from the people closest to you?
This self-assessment is not a clinical diagnostic tool. It is intended as a personal reflection guide only. If you have concerns about your gambling behaviour, please contact our support team at [email protected] for a confidential conversation.
Strict 21+ Age Enforcement
rbje is an adults-only platform. All players must be aged 21 years or above to register an account, make a deposit, or place any bet. This is a hard requirement — not a recommendation.
Age verification is mandatory as part of our standard Know Your Customer (KYC) process. Accounts that cannot be verified as belonging to a person aged 21 or above will have withdrawal access restricted until verification is completed satisfactorily. Accounts found to belong to a person under the age of 21 will be permanently closed and any balance will be handled in accordance with our Terms and Conditions.
If you are a parent or guardian and you are concerned that a minor in your household may have accessed the rbje platform, please contact us immediately at [email protected]. We will investigate and act without delay.
Mandatory Age Verification
Every player must pass a KYC age check before withdrawals are enabled. Acceptable documents include a valid National ID card, passport, or driving licence showing date of birth. Selfie verification may also be required.
Immediate Account Closure
Any account confirmed to belong to a person under 21 is closed immediately upon discovery. Any winnings accrued on an underage account are forfeited. Deposits may be returned to the originating payment method at rbje's discretion.
Parental Controls
We encourage parents and guardians to use device-level parental control software to restrict access to online gambling platforms on shared devices. Never share your rbje login credentials with any other person, especially minors in your household.
Responsible Marketing
rbje does not direct any marketing communication toward individuals under the age of 21. All promotional content is designed for an adult audience. Age-gating mechanisms are applied to all advertising channels used by rbje to reach Bangladeshi players.
How rbje Supports Safe Play
Our responsible gaming programme is built on six pillars — each one a direct, practical commitment to the wellbeing of every player on our platform.
Always-On Account Controls
Deposit limits, session timers, loss limits, cooling-off periods, and self-exclusion tools are built into every rbje account. They are available around the clock — no phone call, no waiting, no approval required to activate a restriction on your own account.
Proactive Monitoring
rbje's player monitoring system flags accounts that show patterns associated with problem gambling — such as extended sessions, rapid redepositing after losses, or sudden large increases in wager size. Flagged accounts receive a proactive wellbeing check from our support team.
Non-Judgmental Support
Our 24/7 English-language support team is trained in responsible gaming conversations. Whether you want to set a limit, take a break, or simply talk through a concern, our team will handle your request with complete confidentiality and without any pressure to continue playing.
Transparent Terms
rbje maintains clear, plain-English terms and conditions governing all aspects of play, bonus eligibility, and withdrawal processing. We believe informed players make better decisions. All bonus wagering requirements, expiry dates, and game restrictions are stated clearly before acceptance.
Seamless Reactivation
Returning from a self-exclusion or cooling-off period is a deliberate, considered process. Players must confirm their intention to return and acknowledge the responsible gaming guidelines before account access is restored. There is no automatic reactivation — the choice to return is always yours.
Marketing Opt-Out
Players can opt out of all marketing communications at any time, including promotional emails, bonus offers, and game launch announcements. Opt-out requests are processed within one business day. Players on self-exclusion are automatically removed from all marketing lists for the duration of the exclusion.
We Are Here for You
If gambling has stopped being enjoyable, or if you are concerned about your play patterns, please reach out. Our support team is available 24 hours a day, 7 days a week — including during Eid, Pohela Boishakh, and all public holidays in Bangladesh.
rbje Responsible Gaming Support
Our dedicated responsible gaming support team is available around the clock to help you activate account restrictions, process self-exclusion requests, discuss concerns about your play, or simply provide a supportive conversation if gambling feels like it is becoming a problem.
Email: [email protected]
Please include "Responsible Gaming" in your subject line so your message is routed to our specialist team. All correspondence is handled in strict confidence. Response time: within 2 hours for responsible gaming requests, at any time of day.
What Happens When You Contact Us
When you reach out to rbje about a responsible gaming concern, here is exactly what happens:
- Your message is received by our trained responsible gaming team within minutes.
- Any requested restrictions are applied to your account immediately — no delay.
- You receive a written confirmation of the action taken on your account.
- Your account is flagged for a follow-up wellbeing check within 30 days.
- No marketing communications will be sent during any active restriction period.
Gambling Helpline Awareness: If you feel you are experiencing a serious gambling problem, we encourage you to seek professional support in addition to using rbje's in-platform tools. Speaking with a counsellor or trusted family member can make a significant difference. rbje's support team can provide guidance on where to find additional help — simply email us at [email protected].
Play Responsibly. Play with rbje.
Explore our games, review our policies, or visit our FAQ for more information about how rbje protects its players. Gambling is best enjoyed as entertainment — within your means and on your own terms.